NEO CHAIR CPS Mid-Back Mesh Desk Chair: problems, parts and running costs

Checked: 2026-10-06

Summary

The CPS mid-back mesh chair’s reported problems are a gas cylinder that can lose height, a lumbar support that does not adjust, and padding that a republished third-party article says is not enough for long sessions. It has no consumables and no scheduled maintenance, so keeping it running costs $0 per year unless a mechanism fails after the one-year warranty ends. It is a good buy at $50 or less from NEO’s own site; above $70 the limited adjustability stops being a reasonable trade.

Common problems and fixes

Gas-lift failure — one owner testimonial on NEO’s review page reports a cylinder that “decompressed sporadically” so the chair would not hold height; NEO resolved it by email with a fast shipment of new parts, avoiding a return. Fix: contact NEO with the order number and a photo of the defect; replacement parts ship free under the one-year warranty, which covers moving mechanisms. [6][3]
Lumbar support is not adjustable — a third-party article republished on NEO’s site lists “lumbar support isn’t adjustable” as a con for a NEO mid-back mesh chair. No fix; this is a design limit, not a defect, so warranty does not apply. [5]
Not enough padding for long sessions — the same republished article lists “not a lot of padding for long-term comfort” as a con. No fix; comfort limits are not a warranty matter. [5]
Mesh can stretch and sag over time — category-level discussion of mesh chairs notes that mesh stretches and sags with use and seat frames can press on the backs of thighs; this is not reported specifically for this model. No fix is reported. [10]

Parts and consumables

No replaceable parts or consumables reported. NEO publishes no cleaning schedule, service interval or parts catalog for this chair; replacement parts are handled case by case through the warranty process and ship free within the one-year term. [3][4]

Yearly running cost

No consumables and no scheduled maintenance: expected running cost is $0 per year. Replacement parts ship free within the one-year warranty, so the main cost exposure is a gas-lift or mechanism failure after that year, for which no parts price is published. A floor mat is the only realistic extra. [3][4]

When it is a good buy

Manufacturer-direct prices on NEO’s own site, observed 2026-10-04, ranged from $38.98-43.98 to $84.98 depending on the listing entry. [1][2][7][8] At $50 or less the chair is defensible for a small-framed user who wants mesh ventilation for short sessions. Between $51 and $85 it is a weak buy: the same money buys NEO models with more adjustability, or chairs elsewhere with height-adjustable armrests and adjustable lumbar. Above $85 it is not defensible. Alternatives: the NEO NEC mid-back mesh chair (flip-up arms, 270 lb rating) is the better choice when you need flip-up arms or a higher weight rating; the NEO DBS high-back mesh chair (300 lb rating) suits taller or heavier users. [2][9]